2.4 Co-Creation in Service Innovations

  • Heli Aramo-Immonen Turku University of Applied Sciences, Master School
  • Harri Jalonen University of Vaasa
  • Tuula Jäppinen The Association of Finnish Local and Regional Authorities
Keywords: Co-creation, service, innovations, public service, private service, hybrid service

Abstract

Public services and public-private (hybrid) services are facing demand of rapid changes all over the Europe. Nordic countries are one step ahead in the process of co-creation of service innovations. Service co-creation is complex phenomenon and therefore it deserves to be studied in interdisciplinary academic coalitions. There are social-historical-economic aspects influencing the co-creation of services in different ecosystems. There are also opportunities to utilize crowd thinking, crowd intelligence and special interest groups in social media for example in the service co-creation in contemporary era of digitalization.

References

Agger, A. & Sörensen, E. (2018). Managing collaborative innovation in public bureaucracies. Planning Theory, 17:1,53–73.
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CoSIE (2020) Co-Creation of Service Innovation in Europe. https://cosie.turkuamk.fi/
Osborne, S. (2018) From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation. Public Administration Review, 20:2, 225–231.
OECD (2019). Public Sector Innovation Facets. https://oecd-opsi.org/projects/innovation-facets/
Sørensen, E. & Torfing, J. (2011). Introduction: Collaborative innovation in the public sector. The Innovation Journal: The Public Sector Innovation Journal, 17:1,1–14.
Published
2020-10-30
Section
Entrepreneurship and Innovation Studies